Shipping policy
Shipping Policy
Last Updated: July 2026
At LivingLekker, we are committed to delivering your order safely and as quickly as possible.
1. Delivery Areas
We currently ship throughout South Africa using Aramex Store-to-Door courier services.
At this time, we do not offer international shipping.
2. Processing Time
Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may increase during peak shopping periods or promotional events.
3. Estimated Delivery Time
Once your order has been dispatched, estimated delivery is:
2-5 business days
Delivery times are estimates only and are calculated from the date your order is dispatched, not from the date your order is placed.
While we strive to meet these delivery estimates, they are not guaranteed.
4. Courier Service
All orders are delivered using Aramex Store-to-Door.
Once your order has been dispatched, you will receive tracking information (where available) so you can monitor your shipment.
5. Delivery Delays
Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Public holidays
- High courier volumes
- Industrial action or strikes
- Road closures or transport disruptions
- Remote delivery locations
- Other unforeseen events
While LivingLekker will make every reasonable effort to assist in resolving delivery issues, LivingLekker cannot be held responsible for delays caused by the courier or events outside our reasonable control.
Nothing in this policy limits any rights you may have under applicable South African law.
6. Incorrect Delivery Information
Customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate and complete.
LivingLekker will not be responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.
7. Failed Deliveries
If delivery cannot be completed because:
- the recipient is unavailable,
- the address is incorrect,
- delivery is refused,
- or the parcel is unclaimed,
the parcel may be returned to us.
Additional shipping charges may apply before the order can be re-dispatched.
8. Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible.
Where required, LivingLekker will work with Aramex to investigate the shipment and determine the appropriate resolution.
Claims relating to damaged deliveries should be reported within 48 hours of receiving your parcel.
9. Order Tracking
Where available, tracking details will be sent via email once your order has been dispatched.
If you have not received your tracking information within 3 business days after placing your order, please contact our support team.
10. Delivery Acceptance
Ownership and risk in the goods pass to the customer upon delivery to the delivery address provided during checkout.
Customers should inspect their parcel upon delivery and notify LivingLekker promptly if any items are missing or damaged.
11. Contact Us
LivingLekker
Email: livinglekker.co.za
Business Hours:
Monday – Friday
09:00 – 17:00 (SAST)