Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at livinglekkerofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at livinglekkerofficial@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at livinglekkerofficial@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at livinglekkerofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at livinglekkerofficial@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at livinglekkerofficial@gmail.com.

Return & Refund Policy

Last Updated: July 2026

At LivingLekker, we are committed to providing quality products and excellent customer service. This Return & Refund Policy is governed by the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and all other applicable laws of the Republic of South Africa.

Nothing in this policy limits or excludes any rights you may have under South African consumer protection legislation.

1. Cooling-Off Period (Online Purchases)

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), customers who purchase products online may cancel their purchase within 7 days after receiving the goods.

To qualify:

  • The product must be unused and in substantially the same condition as supplied.
  • The product must be returned in its original packaging.
  • All accessories, manuals, and included items must accompany the return.
  • The customer is responsible for the cost of returning the goods unless otherwise required by law.

Refunds will be processed after the returned product has been received and inspected. LivingLekker reserves the right to deduct any direct costs permitted under applicable legislation.

2. Faulty, Unsafe or Defective Products

If your product becomes defective due to a manufacturing fault within six (6) months of delivery, you are entitled under Section 56 of the Consumer Protection Act to choose one of the following remedies:

  • Repair
  • Replacement
  • Refund

This warranty does not apply where the defect resulted from:

  • Misuse or abuse
  • Negligence
  • Accidental damage
  • Water or liquid damage
  • Improper installation
  • Failure to follow operating instructions
  • Unauthorized repairs or modifications
  • Commercial or industrial use where the product is intended for household use
  • Normal wear and tear

LivingLekker reserves the right to inspect, test and verify any claimed defect before approving a repair, replacement or refund.

3. Voluntary 30-Day Return Policy

In addition to your statutory rights, LivingLekker offers a 30-day voluntary return policy for customers who change their minds.

To qualify:

  • The product must be unused.
  • The product must be in its original packaging.
  • All accessories and attachments must be included.
  • The item must be in resaleable condition.
  • Proof of purchase is required.

Customers are responsible for return shipping costs unless the return results from our error or a confirmed manufacturing defect.

4. Non-Returnable Products

Returns may be refused if:

  • The product has been used beyond reasonable inspection.
  • The original packaging has been significantly damaged or discarded.
  • Accessories, filters, charging cables or attachments are missing.
  • The product has been modified or repaired by anyone other than an authorised service provider.
  • Damage resulted from misuse, abuse or negligence.
  • The product shows evidence of excessive dirt, misuse or improper maintenance.
  • Proof of purchase cannot be provided.

5. Inspection of Returned Goods

Every returned product is inspected before a refund, repair or replacement is approved.

LivingLekker reserves the right to:

  • Test the product.
  • Verify reported faults.
  • Request additional photographs or videos.
  • Decline claims where no manufacturing defect exists.
  • Return the product to the customer if the claim is found to be invalid.

6. Refunds

Approved refunds will be issued using the original payment method wherever reasonably possible.

Refunds are generally processed within 5–10 business days after the returned product has been inspected and approved.

Shipping charges are non-refundable except where:

  • LivingLekker supplied the incorrect product;
  • The product arrived damaged;
  • The product is confirmed to be defective; or
  • South African law requires otherwise.

7. Products Damaged During Delivery

If your parcel arrives visibly damaged, please:

  • Notify LivingLekker within 48 hours of delivery.
  • Retain all packaging materials.
  • Provide photographs of both the packaging and product.

Failure to report shipping damage within a reasonable period may affect our ability to investigate the claim with the courier.

8. Incorrect Orders

If LivingLekker ships an incorrect product, we will, at no additional cost to you:

  • Arrange collection where necessary;
  • Replace the item with the correct product; or
  • Issue a full refund.

9. Order Cancellations

Orders may be cancelled before dispatch.

If an order has already been shipped, cancellation will be processed as a return in accordance with this policy and applicable South African law.

10. Limitation of Liability

To the maximum extent permitted by South African law, LivingLekker shall not be liable for:

  • Indirect or consequential damages;
  • Loss of profits or income;
  • Loss of business opportunities;
  • Damage resulting from misuse or abuse of the product;
  • Damage caused by failure to follow the user instructions;
  • Damage caused by unauthorised repairs or modifications.

Nothing in this policy excludes or limits any liability that cannot lawfully be excluded under the Consumer Protection Act or any other applicable legislation.

11. Fraud Prevention

LivingLekker reserves the right to refuse refunds, replacements or returns where there is reasonable evidence of:

  • Fraudulent claims;
  • Abuse of the returns process;
  • Tampering with products;
  • False information provided during the claim process;
  • Serial or excessive return behaviour intended to misuse our policies.

Where fraud is suspected, additional verification may be requested before processing any claim.

12. Proof of Purchase

All warranty claims, returns and refund requests must be accompanied by valid proof of purchase, including:

  • Order confirmation;
  • Invoice; or
  • Receipt.

13. Contact Us

LivingLekker

Email: LivingLekkerofficial@gmail.com

Business Hours:
Monday – Friday
09:00 – 17:00 (SAST)